Are you receiving all the mailings and e-mails? Make sure all your contact information is up to date.
If you are sponsoring a new member it is YOUR RESPONSIBILITY to inform them of the process and to insure they understand all their obligations as a member. You should not only be present at their interview, but also the General Body meeting they are sworn in. During their probationary period help them along with the slip process and getting familiar with the Club and its activities.